Customer Care
Return & Refund Policy
Last updated: July 2026
1. Perishable Goods Policy
Due to the perishable nature of our artisanal Ube Jam and Halaya products, we cannot accept returns once products have been delivered.
2. Damaged or Defective Items
If your shipment arrives damaged, unsealed, or compromised, please notify our customer support team within 24 hours of delivery. Please provide photos of the damaged container and packaging.
3. Refunds & Replacements
Upon verification of a valid claim for damaged goods or fulfillment error, we will issue a full refund or send a fresh replacement jar at no additional cost.
4. Order Cancellation
Orders may be cancelled within 2 hours of placement or before fulfillment processing begins. Once an order is handed to our courier partner, cancellations are no longer possible.